Delete your Prism Potions data
Prism Potions has no user accounts and no server of its own. Your progress lives on your device; the only data we hold is anonymous gameplay analytics keyed to a random Support ID. Everything below can be erased, and most of it you can erase yourself in seconds.
1. Erase your progress on the device
In the game: Settings → Reset progress. This erases levels, stars, coins, boosters, hearts and statistics immediately. Your settings and your Support ID are kept so that support codes keep working - continue to step 2 if you want those gone too.
2. Delete the analytics events we hold
Copy your Support ID from Settings → Help & support → Support ID, then email it to tomboban77@gmail.com with the subject Delete my data. We delete every event recorded under that ID, and confirm by reply. Please allow up to 30 days; in practice it is much faster.
These events are gameplay records only - the level number, move count, stars, and which screens were opened. They never contain your name, email address, location, advertising ID or any device identifier. If you would rather stop sending them altogether, switch off Settings → Share anonymous usage data; nothing leaves the device while it is off.
3. Delete your cloud save
If you turned on cloud save, a copy of your progress sits in your own Google or Apple account, not on our servers - we cannot read or delete it for you.
Stop backing up: Settings → Sign out in the game. Delete the copy: on Android, open the Google Play Games app → Settings → Delete Play Games account data, and choose Prism Potions; on iOS, Settings → your name → iCloud → Manage Account Storage and remove the Prism Potions entry.
4. Remove yourself from the leaderboard
Leaderboard scores are held by Google Play Games (Android) or Game Center (iOS), not by us. Delete them from your Play Games profile settings, or in Settings → Game Center on iOS.
What is kept, and for how long
Nothing is kept once you ask. We hold no account, no profile and no copy of your save. Analytics events are kept until you ask us to delete them, or until you switch analytics off and ask - after that no copy remains with us or with PostHog, our analytics processor.
Two things are outside our reach, because they never come to us: advertising data held by Google AdMob (limit or reset it in your device's advertising settings, or in Settings → Ad privacy choices in the game), and purchase records held by Google Play or Apple under their own policies.